On this page you’ll find the answers to the most commonly asked questions. If you don’t see your questions listed here, please check our Help Page or contact us directly via the Contact Page.
[toggles accordion=”true”] [toggle title=”What file formats are included with Platinumloops products?” color=”Accent-Color” id=”b1″] With every loop pack that you purchase the files are delivered to you in 3 different formats which are all contained within one handy ZIP file. The three file formats that are included are WAV, Apple Loops and Rex2. [/toggle] [toggle title=”Will your loops work in my software?” color=”Accent-Color” id=”b2″] That depends on what software you are using. WAV files tend to be the most compatible file type for almost all audio applications but we encourage you to download some of our free demo files before deciding to purchase a download pack. The free demo loops are available from every product page. [/toggle] [toggle title=”Do your loop files contain a tempo reference?” color=”Accent-Color” id=”b3″] Yes. Each file name contains the optimum tempo of the loop, such as “swing120_hat_kick1″. The 120 indicates the optimum tempo, however most modern sequencing packages will allow you to stretch and manipulate the tempo in order to reach your desired tempo within reasonable limits. [/toggle] [toggle title=”Are your loops Acidized?” color=”Accent-Color” id=”b4″] Yes. All of our WAV file loops contain the beat count for ‘Acid’, however our files will still work with other audio sequencers that don’t use the ACID format. Our WAV files are simply standard WAV files that contain additional information for users of Acid. The AIFF and Rex2 formats that come with your purchase do not contain any information for Acid. [/toggle] [toggle title=”How do I purchase Platinumloops products?” color=”Accent-Color” id=”b5″] Simply find the type of sound you are interested in by using the menu to the right and choose the download pack that is most suitable for you. We offer free demo loops for each pack so that you can “try before you buy”. When you have decided which pack you wish to purchase, simply click on the ‘Add to Cart’ button for that pack and it will be added to your shopping cart. At this point you can either complete the payment process or continue shopping for more loop packs. When you are ready to checkout, just click on the ‘Checkout’ button in your shopping cart and follow the process for making payment. The final stage allows you to pay with your credit card using a secure payment form. Paypal users can also pay securely using their Paypal account funds. After you have completed payment you must click on the link that takes you back to our site in order for our shopping cart system to generate your download key. This will be emailed to the email address you used for your transaction but please remember to check your junk or trash folder. [/toggle] [toggle title=”Will my transaction be secure?” color=”Accent-Color” id=”b6″] Yes. Your entire checkout process happens on a secure ‘https’ server. If you look at the address bar in your browser you should see ‘https’ in front of the url which indicates that you have a secure and encrypted connection to the payment form. At no point will Platinumloops have access to or store your credit card information. [/toggle] [toggle title=”Will I be re-billed?” color=”Accent-Color” id=”b7″] If you have purchased a download pack you will not be re-billed. Every time you purchase a download pack from us you are making a one-off payment for the product you are ordering. [/toggle] [toggle title=” Can I use your loops in my commercially released music productions?” color=”Accent-Color” id=”b8″] Yes. All of the download packs that we sell are 100% royalty free. This means that if you were to purchase any of our download packs and then use those loops in your own songs, you would then be able to sell your songs for profit and never have to pay us another penny. You could release an album of songs using the loops and samples you purchased from us with no limit on the amount of albums you wanted to duplicate or sell. [/toggle] [/toggles]